Refund policy

At Laculta, we take pride in the craftsmanship of our products and we stand behind the mastery of our artisans. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your satisfaction, always.

Timeframe

You may return or exchange your products within 30 days of the delivery date.

Condition

Items must be in unused, unworn, and undamaged condition to be eligible for return or exchange.

All original tags and packaging must be intact.

Refund Method

Refunds will be issued in the original form of payment.

Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.

Exclusions

Customized or personalized items cannot be returned or exchanged unless there is a manufacturing defect.

Final sale items are not eligible for return or exchange.

Process

To initiate a return or exchange, please contact our customer service team at:

info@laculta.store

Provide your order number and reason for return or exchange.

• Our customer service team will guide you through the return process and provide you with a return shipping label if applicable.
• Once we receive your returned item, we will inspect it to ensure it meets our return criteria. 
• Refunds or exchanges will be processed promptly upon approval.

Please note:

Laculta reserves the right to refuse returns or exchanges that do not meet the above criteria.

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at info@laculta.store

Your satisfaction is our top priority and we will work with you to make your experience as wonderful as possible. 

Thank you for choosing Laculta!